Items that have been purchased at full price or during a full price promotional sale are eligible to be returned for a refund to the original payment method within 30 days of delivery. There are no return fees associated. Items purchased at a permane
As per the Returns and Refunds policy, we are happy to offer free returns on full price and promotional items within 30 days of the order being delivered, provided your item/s is unused and with original tags and packaging. To get the return process
Once your return has been delivered, please allow 5-7 business days for this to be inspected and received in by our Inbound team, and for your refund to be processed. You will receive a separate confirmation email once this has been actioned. If you
At this stage, we cannot facilitate exchanges. If you wish to receive a different item, we encourage you to place a new order for the new item. You will then receive a refund for the returned item, as eligible.
Purchases made at New Era Cap stockists are unable to be returned to New Era. We apologise for any inconvenience caused. Our third party stockists own their product outright and New Era does not have any visibility over your transaction with them. We
We are sorry to hear that you experienced difficulty downloading your return label. Please email Customer Service at [email protected] as soon as possible with your order number and we will assist.