We recommend using the New Era Cap Cleaning Kit and the New Era Cap Brush to keep your caps fresh. To clean your cap with a brush and cleaning kit:. 1. Use the cap brush remove all superficial dust and lint from the crown and visor. 2. Wet your headw

We recommend using the <a href="https://www.neweracap.com.au/products/new-era-cap-cleaning-kit" rel="noopener noreferrer" target="_blank">New Era Cap Cleaning Kit&#xA0;</a>and the <a href="https://www.neweracap.com.au/products/new-era-cap-brush" rel="noopener noreferrer" target="_blank">New Era Cap Brush&#xA0;</a>to keep your caps fresh.To clean your cap with a brush and cleaning kit:1. Use the cap brush remove all superficial dust and lint from the crown and visor.2. Wet your headwear under warm running water and apply freshener generously 3-4 inches away, applying generously to to the inside/outside the sweatband to saturate. Let cap sit for 10-15 minutes. If cleaning a hat made of wool, such as MLB headwear from our authentic collection, only apply the freshener to the dirty areas.3. Using the soft brush within the cleaning kit to gently brush the sweatband, by folding the band forward and scrubbing, removing any stains or marks. Repeat process until sweatband is no longer dirty. You can dip the brush in warm water for polyester caps, or cooler water for wool headwear.4. Air dry away from direct sunlight or heat. Put the cap on every 10 minutes to ensure it does not shrink.To clean your cap without a kit:1. Use a cloth to try and remove all superficial dust and lint from the crown and visor.2. Mix mild detergent and warm water together, swirl with a soft sponge until the sponge is soaked.3. Gently clean the sweatband by folding the band forward and scrubbing with a soft sponge, removing any stains or marks. Repeat process until the sweatband is no longer dirty.4. Wipe down the sweatband with a dry cloth.5. Pat with a cloth and leave the cap to air-dry until the interior and exterior are both completely free of moisture. Dry away from sun or heat, trying on every 10 minutes to ensure the hat does not shrink.Please note that direct heat and detergents may cause discolouration and damage to your cap.

My cap is dirty, how do I wash it?

We do not recommend using harsh chemicals or detergents while cleaning as this can cause damage and discolouration. Wash your cap using the New Era Cap Cleaner Kit, or mild detergent only.

We do not recommend using harsh chemicals or detergents while cleaning as this can cause damage and discolouration.Wash your cap using the New Era Cap Cleaner Kit, or mild detergent only.

How do I remove stains from my cap?

Can't find what you're looking for? Contact the Customer Service team.

Shop New Arrivals

New Era Cap Australia & New Zealand

Product Care

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

I have a question that is not answered by the FAQ

Online Orders

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

Online Orders & Accounts

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global