You can find the status of your order by logging in through the Chat widget or Help Centre home page. From here you'll see a list of all orders associated with the email address used. If you don't see your order, reach out to Customer Service at cs.a
Once an order has been finalised, unfortunately we are unable to amend anything, including the address. We apologise for any inconvenience caused. We encourage you to use the Australia Post app, or contact Australia Post directly once your order has
Once an order has been finalised, unfortunately we are unable to amend, including changing sizes or colours. We apologise for any inconvenience caused. Once your order has been delivered, please feel free to review the Returns and Refunds policy and
Once an order has been finalised, unfortunately we are unable to cancel it. We apologise for any inconvenience caused. Onceyour order has been delivered, please feel free to review the Returns and Refunds policy and submit a return request for your i
We are very sorry to hear this. Please contact the Customer Service team with details, including photos, by emailing [email protected]. We will respond to your query and identify a resolution as soon as possible.
In order to ensure a high level of online safety and security, New Era Cap may require further verification of some orders prior to dispatch. To ensure a timely dispatch of your order, we encourage you to reply to the email with the requested informa
Please email [email protected] and someone will get back to you shortly. The support team is online Monday to Friday 9am to 5pm, excluding Melbourne Public Holidays.