Online Orders
What is the status of my order?
Log in to your online account and select Orders, or click the Chat button in the bottom right corner of our website to track and manage your order. If you are unable to locate your order, please contact our Customer Service team at cs.australia@newer
Can I amend my order?
Once an order has been finalised, we are are unable to make amendments, including changes to size, colour or delivery address. Please carefully check your delivery details before completing your order. All New Era online orders are delivered via Aust
Can I cancel my order?
Once an order has been finalised, unfortunately we are unable to cancel it. We apologise for any inconvenience caused. Onceyour order has been delivered, please feel free to review the Returns and Refunds policy and submit a return request for your i
My order is incorrect or faulty
At New Era, we are committed to providing the highest standard of service and sincerely apologise that your experience has not met our standards. Please email our Customer Service team at [email protected] with your order details and photos
I got an email asking for security verification of my order.
In order to ensure a high level of online safety and security, New Era Cap may require further verification of some orders prior to dispatch. To ensure a timely dispatch of your order, we encourage you to reply to the email with the requested informa