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New Era Cap Australia & New Zealand

Log in to your online account and select Orders, or click the Chat button in the bottom right corner of our website to track and manage your order.<div data-message-author-role="assistant" data-message-id="7b3a59cb-cbff-413f-aee9-d438efb274dc" dir="auto" data-message-model-slug="gpt-5-6" data-turn-start-message="true" tabindex="0" id="isPasted">If you are unable to locate your order, please contact our Customer Service team at <a data-start="76" data-end="102" data-is-only-node rel="noopener" href="mailto:cs.australia@neweracap.com">cs.australia@neweracap.com</a> with your order details, and our team will be able to assist.</div>

Log in to your online account and select Orders, or click the Chat button in the bottom right corner of our website to track and manage your order. If you are unable to locate your order, please contact our Customer Service team at cs.australia@newer

What is the status of my order?

Online Orders & Accounts

Online Orders

How much does shipping/delivery cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer express delivery?

What shipping company do you use?

Where do you ship to?

Shipping & Delivery

Can I amend my order?

Can I cancel my order?

My order is incorrect or faulty

I got an email asking for security verification of my order.

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

What is your return and refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Welcome Offer Terms & Conditions

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

New Era 2026 NFL Melbourne Game Giveaway Terms & Conditions

What is the status of my order?Updated 2 months ago