How to Shop

Where can I buy New Era products?

New Era Cap products can be purchased directly from the New Era website, or in a number of retailers across Australia and New Zealand.

I saw a product on social media that I want to buy.

Please contact the Customer Service team on [email protected] with the product name, product code, and/or a photo of the product. We can let you know if and when it will available to purchase. If the product is sold out on the website, you c

Do you have a retail store I can visit?

New Era Cap Australia & New Zealand does not have any retail locations. New Era products can be purchased directly from the New Era website, or in a number of third party retailers. If you're wanting to shop in person, we encourage you to check out C

I want to buy something that is out of stock.

Please contact the Customer Service team on [email protected] with the product name, product code, and/or a photo of the product. We can let you know if it will be restocked. You can also sign up on the product page to receive restock notifi

How do I know my size?

Each silhouette is sized differently, so we recommend measuring to confirm. You can find the size guide and instructions on how to measure yourself here.

Can I get custom products?

We are thrilled to hear that you'd like to work with New Era Cap on custom styles to suit your needs. Unfortunately we are currently unable to facilitate custom requests, we apologise sincerely for this. We have a great range of products available to

How do I confirm a website or product is genuine?

New Era Cap prides itself on being the official cap of the world's biggest sporting leagues including MLB, NBA, NFL, AFL, NRL, and The Australian Open. If you believe a website or product is fake, please email Customer Service on cs.australia@newerac

How do I enter a discount or promo code?

You will need to enter all discount/promo codes into the discount code box on the shipping page during the checkout process. First, enter your code in the discount code box, then press apply. Your discount will apply to all eligible items (you can fi

How do I get the Welcome discount?

We have a Welcome offer available for first-time customers who sign up to the New Era newsletter. Scroll to the very bottom of any page on our website and enter your email address. You'll then get an email within a few days with your Welcome discount

I saw something at another store that I want to buy.

We have a number of partners and third party stockists who will often have exclusive designs or designs that have since sold out at New Era. Please email Customer Service at [email protected] with the product name, product code and a photo s