Can't find what you're looking for? Contact the Customer Service team.

Shop New Arrivals

New Era Cap Australia & New Zealand

<p>Please contact the Customer Service team on <a href="mailto:cs.australia@neweracap.com">cs.australia@neweracap.com</a> with the product name, product code, and/or a photo of the product. We can let you know if it will be restocked.</p><p>You can also sign up on the product page to receive restock notifications if it comes back, including items from returns.</p>

Please contact the Customer Service team on cs.australia@neweracap.com with the product name, product code, and/or a photo of the product. We can let you know if it will be restocked. You can also sign up on the product page to receive restock notifi

I want to buy something that is out of stock.

How to Shop

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

I have a question that is not answered by the FAQ

Online Orders

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

Online Orders & Accounts

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global

I want to buy something that is out of stock.Updated a year ago