Can't find what you're looking for? Contact the Customer Service team.

Shop New Arrivals

New Era Cap Australia & New Zealand

<p>Please email <a href="mailto:cs.australia@neweracap.com">cs.australia@neweracap.com</a> and someone will get back to you shortly. The support team is online Monday to Friday 9am to 5pm, excluding Melbourne Public Holidays.</p>

Please email cs.australia@neweracap.com and someone will get back to you shortly. The support team is online Monday to Friday 9am to 5pm, excluding Melbourne Public Holidays.

I have a question that is not answered by the FAQ

Online Orders & Accounts

Online Orders

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global

I have a question that is not answered by the FAQUpdated 4 months ago