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New Era Cap Australia & New Zealand

Head to the<a href="https://www.neweracap.com.au/" rel="noopener noreferrer" target="_blank">&#xA0;New Era website</a> and select the three lines on the top left. From here select MY ACCOUNT. If you already have an account you can log in here, otherwise select New Customer? Create Account&#xA0;at the bottom.You can also email Customer Service at <a href="mailto:cs.australia@neweracap.com">cs.australia@neweracap.com</a> to assist.

Head to the New Era website and select the three lines on the top left. From here select MY ACCOUNT. If you already have an account you can log in here, otherwise select New Customer? Create Account at the bottom. You can also email Customer Service

How do I create an online account?

Online Orders & Accounts

Online Accounts

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

I have a question that is not answered by the FAQ

Online Orders

I can't log into my account.

I can't see all my orders on my account.

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global

How do I create an online account?Updated a year ago