When will my order arrive?. All orders are scheduled to leave our warehouse by the end of next week, Friday, 10 April 2026. Once your order is on its way, you will receive a tracking link via email so you can follow its journey. What happens if there

<h1 id="isPasted">Sydney Kings NBL Champions &apos;26 Pre-Order Terms &amp; Conditions</h1>When will my order arrive?All orders are scheduled to leave our warehouse by the end of next week, Friday, 10 April 2026. Once your order is on its way, you will receive a tracking link via email so you can follow its journey.What happens if there are further delays?We aim to get your gear to you as quickly as possible. However, if we encounter any unexpected changes to our schedule that push your delivery beyond the 10th of April, we will contact you directly via email.We will provide you with an updated delivery timeline and, in the event of an unreasonable delay, we will offer you the option of a full refund in accordance with your rights under the Australian Consumer Law.Availability &amp; LimitsWhile Stocks Last: This is a limited-edition championship release. Once a style is sold out, it will not be restocked.Order Limits: To ensure as many fans as possible get a piece of history, we reserve the right to limit quantities per customer.First Come, First Served: Orders are processed as they are received. If there is a stock discrepancy, we will notify you and provide a full refund immediately.Excluded from Discounts This item is excluded from all promotions, discounts, and offers, including but not limited to coupon codes, seasonal sales, or bundled pricing, without exception. You will be charged the full price of this item after you have successfully completed the order. In the event that there are any remaining balances after the order completion, the remaining amount will be charged when the product is released.

Sydney Kings NBL Champions '26 Pre-Order Terms & Conditions

Can't find what you're looking for? Contact the Customer Service team.

Shop New Arrivals

New Era Cap Australia & New Zealand

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

I have a question that is not answered by the FAQ

Online Orders

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

Online Orders & Accounts

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

New Era Environmental Policy

New Era Supply Chain Responsibility

Social Responsibility

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global