At New Era we are committed to minimising our environmental impact. Our commitment to the environment starts with our corporate Environmental Policy, in which every employee takes responsibility for reducing impact to the environment. When it comes t

At New Era we are committed to minimising our environmental impact. Our commitment to the environment starts with our corporate Environmental Policy, in which every employee takes responsibility for reducing impact to the environment.When it comes to manufacturing we&#x2019;re constantly looking for ways to minimise our footprint. We&#x2019;ve engineered our cutting process to reduce waste, overhauled lighting systems to conserve electricity, and made the shift to green cleaning products. We&#x2019;ve implemented Energy Management Systems to control electrical energy consumption and whenever possible, we try to buy from local suppliers to reduce transportation emissions.

New Era Environmental Policy

We only work with suppliers that meet internationally recognised labour and human rights standards. We have spent many years building strong relationships with these suppliers to ensure they meet the various standards including international principl

We only work with suppliers that meet internationally recognised labour and human rights standards. We have spent many years building strong relationships with these suppliers to ensure they meet the various standards including international principles aimed at preventing trafficking and slavery, and all forms of forced labor. We only select suppliers that share our commitment to ethical practices, labour standards, and environmental responsibility.Our global Social Compliance Program presents our commitment to responsible sourcing through education, risk assessment, strong partnerships with our suppliers, industry collaboration, promoting best practices, and stakeholder engagement. Since 2003, New Era has been an active member of the Fair Labor Association (FLA). Our Social Compliance Program is accredited by the FLA and represents the highest level of commitment to the standards for workplace code of conduct implementation, monitoring and remediation.

New Era Supply Chain Responsibility

Can't find what you're looking for? Contact the Customer Service team.

Shop New Arrivals

New Era Cap Australia & New Zealand

Social Responsibility

What's the status of my order?

I've entered the wrong shipping details. How can I change this?

Can I change my order once it's been placed?

Can I cancel my order?

My New Era order is incorrect or faulty.

I got an email asking for security verification of my order.

I have a question that is not answered by the FAQ

Online Orders

How do I create an online account?

I can't log into my account.

I can't see all my orders on my account.

Online Accounts

Online Orders & Accounts

How much does shipping cost?

How long will my order take to arrive?

Do you ship to New Zealand?

Do you ship Internationally?

Do you offer same day or express delivery?

What shipping company do you use?

Where do you ship to?

Can I provide specific delivery instructions?

Shipping & Delivery

What is your refund policy?

How do I return something?

When will I get my refund?

I want to exchange an item.

Can I return something I bought from a stockist?

I can't download my return label.

Returns & Refunds

Where can I buy New Era products?

I saw a product on social media that I want to buy.

Do you have a retail store I can visit?

I want to buy something that is out of stock.

How do I know my size?

Can I get custom products?

How do I confirm a website or product is genuine?

How do I enter a discount or promo code?

How do I get the Welcome discount?

I saw something at another store that I want to buy.

How to Shop

What payment methods do you accept?

How can I use Buy Now, Pay Later?

Do you use gift vouchers?

Payments

I want to sell your products in my business.

Do you provide corporate or bulk pricing?

Corporate & Wholesale

My cap is dirty, how do I wash it?

How do I remove stains from my cap?

Product Care

I want to buy something from another New Era website.

Why does another New Era region get cool stuff?

New Era Cap Global